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Shipping InformationDMC offers UPS and USPS shipping on all orders. During your checkout process, you will be presented with all available shipping options; allowing you to select the best option that fits your delivery schedule and budget. This service was recently updated to allow trouble-free ordering for International customers.
Customers are responsible for all shipping charges. All product is carefully picked, packed, inspected and in good condition when shipped. Title and responsibility for the product becomes the Customer’s when product is received by the common carrier. All shipments must be inspected upon receipt, and all claims for damages and shortages must be made with the carrier.
When will my order ship?
Orders received by 4:30pm (PST) for in-stock items will ship same day. If the item you ordered is out of stock, you will be contacted via e-mail and given a shipping ETA.
How will I know if it shipped?
Please allow 24 hours for all information to be updated in our system before contacting us with shipping related questions at service@dmc-on-line.com
Backorders
Backorders will be automatically shipped as soon as they are available. If you do not want us to ship your back order, please indicate “NO BACKORDERS” in the “Special Instructions or Comments About Your Order” area during order checkout. You may also cancel a back order by contacting us at service@dmc-on-line.com. Please be sure to include your order number, and name.
Refused Shipments
A 20% restock fee will be charged for any shipment that is undeliverable to the address provided by the customer, or if the shipment is refused for any reason. We cannot ship to a P.O. box.
International Orders
DMC does ship internationally and provides instant online shipping costs; including a shipping Cost Estimator to help you select a shipping method that fits your desired delivery schedule and budget. All DMC orders (domestic and international) are processed manually, so your card is NOT charged online. This helps us verify all orders.
From time to time, we may offer free freight or discounted shipping costs. Unfotunately, due to the cost involved, international orders do NOT qualify for any discount on shipping or free freight. Free or discounted freight is only available for continental U.S. customers when offered.
